Terms & Conditions

Terms & Conditions

Last updated: 26 September 2025

Welcome to CiptaNiaga Solutions (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website and services available at ciptaniagasolutions.online (the “Site”). By accessing or using the Site, you agree to be bound by these Terms.

1) Definitions

  • “Customer/you” means any person who accesses the Site, creates an account, or makes a purchase.
  • “Products” means any goods or digital items offered on the Site.
  • “Order” means a purchase request submitted via the Site.

2) Eligibility & Use of the Site

You must be at least 18 years old (or have parental consent) to place Orders. You agree to use the Site for lawful purposes only and not to disrupt or interfere with Site security or other users.

3) Products, Pricing & Availability

  • All prices are shown in Malaysian Ringgit (MYR) and include or exclude taxes as indicated on the product page or at checkout.
  • We reserve the right to modify prices, descriptions, and availability at any time without notice.
  • We may limit the quantity of Products purchased per person/household/order to prevent abuse or misuse.

4) Orders & Acceptance

  • Your Order constitutes an offer to buy. We will confirm receipt of your Order via email (“Order Confirmation”).
  • Acceptance occurs when we dispatch the Product(s). We may reject or cancel Orders (e.g., suspected fraud, stock issues, incorrect pricing) and will refund any amounts paid for cancelled Orders.

5) Payments

  • We accept payments via supported methods such as FPX online banking, credit/debit cards, and selected e-wallets (as available) through our payment partner(s).
  • By submitting payment details, you confirm you are authorized to use the chosen method and that the information is accurate.
  • All transactions are processed securely by our payment gateway partner(s). We do not store full card details on our servers.

6) Shipping & Delivery

  • We ship within Malaysia via reputable courier partners. Estimated delivery times are shown at checkout or in our Shipping & Delivery page.
  • Delays may occur due to factors outside our control (e.g., courier delays, weather, peak seasons). Risk of loss passes to you upon delivery to the address provided.
  • Please ensure your address and contact details are complete and accurate to avoid delivery issues.

7) Returns, Exchanges & Refunds

Our policy is explained in the Refund & Returns Policy. In general, request a return within the specified window, ensure items are unused and in original packaging, and follow the instructions provided by our support team. Certain items (e.g., digital downloads, opened health products, customized items) may be non-returnable unless defective.

8) Warranties & Quality

  • We strive for accurate product descriptions and quality. Minor variations in color/packaging may occur.
  • To the maximum extent permitted by law, Products are provided “as is” without additional warranties beyond those expressly stated by us or the manufacturer (if applicable).

9) Promotions, Vouchers & Gift Cards

  • Promotions are time-limited and subject to specific terms. Unless stated, promotions cannot be combined.
  • We may cancel or refuse promotions in cases of misuse, tampering, or technical errors.

10) Accounts & Security

  • You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
  • Notify us immediately of unauthorized access or security issues.

11) User Content & Reviews

  • By submitting reviews or content, you grant us a non-exclusive, royalty-free license to use, display, and distribute such content for business purposes.
  • You agree not to post unlawful, defamatory, or infringing content.

12) Intellectual Property

All Site content (text, graphics, logos, images, software) is owned by or licensed to CiptaNiaga Solutions and protected by applicable laws. You may not copy, distribute, or create derivative works without prior written consent.

13) Third-Party Links

The Site may contain links to third-party websites/services. We are not responsible for their content, privacy, or practices. Access them at your own risk.

14) Limitation of Liability

To the fullest extent permitted by law, CiptaNiaga Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising out of or related to your use of the Site or Products.

15) Indemnity

You agree to indemnify and hold harmless CiptaNiaga Solutions, its directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your breach of these Terms or violation of any law or third-party rights.

16) Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control, including but not limited to natural disasters, acts of God, war, strikes, government actions, or failures of suppliers/couriers.

17) Privacy & Cookies

Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal data.

18) Compliance with Malaysian Law

These Terms are governed by the laws of Malaysia. You agree to comply with all applicable Malaysian regulations when using the Site and purchasing Products.

19) Dispute Resolution

In the event of a dispute, parties shall attempt to resolve the matter amicably within 30 days. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

20) Changes to These Terms

We may update these Terms from time to time. Any changes take effect upon posting on this page with the “Last updated” date revised accordingly. Your continued use of the Site after changes constitutes acceptance of the updated Terms.

21) Contact Us

Questions about these Terms? Contact us:

  • Email: [email protected]
  • Address: Level 12, Tower Example, Kuala Lumpur, 50000, Malaysia
  • Phone: +60 12-345 6789

Disclaimer: This page is for general informational purposes and does not constitute legal advice. Please consult a qualified professional to adapt the Terms to your specific business and regulatory requirements.